Privacy Policy

Last updated: September 20, 2026

This Privacy Policy explains what information NGM Studio ("we", "us") collects when you play Archangel Genesis (the "Game") on iOS or Android or visit this website, how we use it, who we share it with, and how you can delete it.

1. Information We Collect

InformationWhy we collect it
Account identifiers: your game username, or the user ID returned by Sign in with Apple, Google Sign-In or Facebook Login. To create your account and let you log in.
Email address, only if your sign-in provider shares it. It is used to verify the sign-in and is not stored in our game database. Login verification.
Device-based identifier for "Quick play" guest accounts (derived from the device's vendor identifier; it is not the advertising identifier). To let you play without registering and keep your guest account on the same device.
Game data: character names, level, items, progress, guild and friends, and messages you send in in-game chat. To run the Game and show your character and messages to other players.
Purchase records: store transaction ID, product purchased, time, and the store receipt. To verify purchases with Apple or Google, deliver items, prevent duplicate delivery and handle refunds.
Technical data: IP address, device model, operating system version, game version, error logs. Security, fraud and cheat prevention, fixing bugs.
Usage analytics collected by Google Firebase Analytics: an app-instance identifier, app opens, session length, screens used, in-app purchase events, and approximate location (country/region/city) derived from your IP address. On Android, Firebase Analytics may also read the Android Advertising ID. On iOS, the Game does not access the Advertising Identifier (IDFA). To understand how the Game is used and improve it. Not used for advertising.

Payments are processed entirely by Apple (App Store) or Google (Google Play). We never see or store your card or bank details.

Device permissions. The Game may ask for access to your camera or photo library only if you choose a feature that needs it (for example setting an avatar or saving a screenshot), and to the microphone only if you use voice features. Images and audio stay on your device unless you choose to send them. We do not collect your precise (GPS) location, contacts, or health data.

2. How We Use Your Information

  • Create and manage your account and let you log in.
  • Operate the Game: save progress, run chat, guilds, rankings and events.
  • Verify and deliver in-app purchases, and process refunds reported by the stores.
  • Provide customer support.
  • Detect cheating, fraud and abuse, and keep the Game secure.
  • Measure usage and performance to improve the Game.

We do not sell your personal information, we do not show personalized advertising, and we do not track you across apps or websites owned by other companies.

3. Who We Share It With

  • Apple: Sign in with Apple and App Store purchase verification.
  • Google: Google Sign-In (if you use it), Google Play purchase verification, and Firebase Analytics.
  • Meta: Facebook Login, only if you choose to sign in with Facebook.
  • Our hosting providers, which store game and account data on our behalf.
  • Other players can see your character name, level, guild and chat messages.
  • Authorities, when required by law or to protect the rights and safety of players and the Game.

These providers may process data in countries other than your own. We only share what is needed for the purposes above.

4. Keeping and Deleting Your Data

We keep your data for as long as your account exists.

Delete your account in the Game (iOS):

  1. Log in and tap the floating Account icon on the screen.
  2. Tap Delete account, then Delete.
  3. Your account enters a 24-hour waiting period; you can tap Cancel deletion during this time.
  4. After 24 hours the account and all its characters, items and balances are permanently deleted and cannot be restored.

Any platform: you can also request deletion of your account and data by emailing support@archangel.mobi with your server and character name. We complete requests within 30 days.

Purchase and transaction records may be kept longer where tax or accounting law requires it. Analytics data held by Firebase is kept for up to 14 months and is not linked to your game account.

5. Your Rights

Depending on where you live (for example under the GDPR in the EU/UK or privacy laws in California and other regions), you may have the right to access, correct, export or delete your personal data, and to object to or limit certain processing. To use these rights, contact us at support@archangel.mobi. You can also reset or delete the Android Advertising ID in your Android settings at any time.

6. Chat and Player Safety

In-game chat is filtered for offensive words. You can block another player by tapping their name and choosing Add to Blacklist. To report abusive players or content, email support@archangel.mobi with the player name, server and time; we review reports within 24 hours and may remove content or suspend accounts.

7. Children

The Game is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has given us personal information, contact us and we will delete it.

8. Security

Data is sent over encrypted HTTPS connections and stored on access-controlled servers. No method of transmission or storage is completely secure, but we work to protect your information.

9. Changes to This Policy

We may update this policy. The date at the top shows when it was last changed. Significant changes will be announced in the Game or on this website.

10. Contact Us

NGM Studio
Email: support@archangel.mobi
Website: https://archangel.mobi