Support

A purchase did not arrive

Items are delivered automatically after the App Store or Google Play confirms your payment. If your connection dropped during the purchase, close the Game completely and open it again: unfinished purchases are sent again and delivered. If the item still has not arrived after 30 minutes, email us.

Delete your account

iOS, in the Game: log in, tap the floating Account icon, then Delete account → Delete. The account waits 24 hours (tap Cancel deletion to keep it), then it is permanently deleted with all characters, items and balances.

Any platform: email support@archangel.mobi with your server and character name; we complete requests within 30 days. See our Privacy Policy.

Report a player or chat abuse

Tap the player's name and choose Add to Blacklist to stop seeing their messages. Then email us the player name, server and time of the incident. We review reports within 24 hours and may remove content or suspend accounts.

Can't log in

• Use the same sign-in method you used before (username, Sign in with Apple, Google, Facebook or Quick play).
• "Quick play" accounts are tied to your device. Link a username in the Account panel before changing devices.
• Still stuck? Email us your server and character name.